Kiku Wellness Japanese Zen Spa

Fantastic massage! Really kind and gracious staff. Very accommodating and great hosts.

The view, the service & the tiny details. everything was perfect.

My partner and I had the Couple’s Valentine’s Day massage at Kiku and it was honestly one of the best experiences we’ve had together. From the moment we walked in, the atmosphere was calm, clean, and incredibly relaxing — perfect for a special occasion. Rika and Yuka did an amazing job. They were both attentive, professional, and clearly very skilled. They checked in about pressure and comfort throughout the session, which made the massage feel personalized rather than routine. Every movement felt intentional and soothing, and we both left feeling completely refreshed and stress-free. The ambiance, the service, and the overall care made this the perfect Valentine’s treat. Highly recommend for couples looking to unwind and share a peaceful, memorable experience together. We’ll definitely be coming back!

I have visited spas around the world, including many in Vancouver, and I am always searching for experiences comparable to those in Southeast and East Asia. Unfortunately, I have yet to find an exact equivalent locally. After reading both positive and negative reviews, I decided to give this spa a try. Regrettably, the negative reviews reflected my experience. Paying over $260, including tip, did not feel justified for the level of service provided. I booked the KIKU Relax – Japanese Aromatherapy Massage (120 minutes) with Mai. Pros: The environment was acceptable, and the treatment was conducted in a private room, which provided a sense of privacy. The receptionist was friendly and welcoming upon arrival. Cons: As mentioned in several reviews, there were significant temperature issues. Throughout the massage, the therapist’s hands were consistently freezing. The only elements that provided warmth were the heated oil and hot towels which made the massage tolerable. Overall, I remained cold because the bedding and her hands were cold, which made it difficult to fully relax and enjoy the treatment. Additionally, while the massage itself was adequate, the technique did not meet the level expected from a premium Japanese aromatherapy service. There also appeared to be a lack of coordination among staff. I had expected tea to be prepared for me afterward because my masseuse asked me what type of tea I wanted, but when I went out the receptionist had to ask again which tea I wanted, suggesting the information had not been communicated properly. As someone who frequently visits luxury spas, this lack of attention to detail and hospitality was disappointing. Conclusion: Based on my experience and consistent with other reviews, the spa does not meet the standards typically associated with authentic Japanese hospitality or high-end Eastern massage services that I have personally experienced. The overall experience did not align with the premium pricing. To say the least I got more of a headache after the massage than feeling relaxed. Who this would be suitable for? : This spa may be suitable for individuals who are new to spa treatments, are not specifically seeking an authentic Japanese standard experience, or are simply looking for a basic massage in a private and quiet setting. However, those who are FAMILIAR with luxury spas or authentic East Asian massage standards may find the experience underwhelming relative to the price. Also it would be better to spend your money elsewhere if you want the luxury and hospitable experience. As some other person had mentioned in their review, it is a Temu version to the real thing 😭

I have visited spas around the world, including many in Vancouver, and I am always searching for experiences comparable to those in Southeast and East Asia. Unfortunately, I have yet to find an exact equivalent locally. After reading both positive and negative reviews, I decided to give this spa a try. Regrettably, the negative reviews reflected my experience. Paying over $260, including tip, did not feel justified for the level of service provided. I booked the KIKU Relax – Japanese Aromatherapy Massage (120 minutes) with Mai. Pros: The environment was acceptable, and the treatment was conducted in a private room, which provided a sense of privacy. The receptionist was friendly and welcoming upon arrival. Cons: As mentioned in several reviews, there were significant temperature issues. Throughout the massage, the therapist’s hands were consistently freezing. The only elements that provided warmth were the heated oil and hot towels which made the massage tolerable. Overall, I remained cold because the bedding and her hands were cold, which made it difficult to fully relax and enjoy the treatment. Additionally, while the massage itself was adequate, the technique did not meet the level expected from a premium Japanese aromatherapy service. There also appeared to be a lack of coordination among staff. I had expected tea to be prepared for me afterward because my masseuse asked me what type of tea I wanted, but when I went out the receptionist had to ask again which tea I wanted, suggesting the information had not been communicated properly. As someone who frequently visits luxury spas, this lack of attention to detail and hospitality was disappointing. Conclusion: Based on my experience and consistent with other reviews, the spa does not meet the standards typically associated with authentic Japanese hospitality or high-end Eastern massage services that I have personally experienced. The overall experience did not align with the premium pricing. To say the least I got more of a headache after the massage than feeling relaxed. Who this would be suitable for? : This spa may be suitable for individuals who are new to spa treatments, are not specifically seeking an authentic Japanese standard experience, or are simply looking for a basic massage in a private and quiet setting. However, those who are FAMILIAR with luxury spas or authentic East Asian massage standards may find the experience underwhelming relative to the price. Also it would be better to spend your money elsewhere if you want the luxury and hospitable experience. As some other person had mentioned in their review, it is a Temu version to the real thing 😭