MG
Michael Gregory Letterlough
GoogleMy wife and I frequently get services done here and are always blown away by how amazing the staff are. We look forward to our treatments and can’t wait to return.
1 / 5
Wellness CenterCommunity Listing
Spa by JW Vancouver
39 Smithe St, Vancouver, BC V6B 0R3
4.2(72 reviews)via Google
Up to 10 guests
Outdoor Experience
About this spa
Tucked above the city, this polished urban spa offers a calm, restorative pause from Vancouver’s pace. Guests come here for highly personalized massages and facials, where therapists adjust pressure, music, oils, and room comfort with unusual care. The setting feels hushed and private, with warm wood, soft light, and well-appointed changing spaces that make it easy to settle into a full spa day. Robes, lockers, showers, and a steam room add to the easy rhythm of arrival, treatment, and quiet recovery. Afterward, the experience lingers in the relaxation lounge and rooftop hot tub, where sweeping views of the water and skyline turn a simple visit into something memorable. It is a favorite for couples, birthdays, honeymoon escapes, and anyone trying to shake off jet lag or everyday tension. The mood is decidedly luxurious, and the pricing reflects that, but many guests feel the attentive service and scenic setting justify the splurge.
Hot Tub
Steam Room
Massage Rooms
Outdoor
Robes Provided
Relaxation Area
“Such a lovely spa experience! Yuki did an amazing job; I had a full body exfoliation and facial and I felt like I'd died and gone to heaven. My mum says Annabelle gave her the best massage of her life. The hazelnut cocoa balls were delicious and the steam room was sooo calming. I went with my mum for a birthday spa day and we mostly had the place to ourself (weekday). The tea selection was so nice and the lounging spots were comfortable. I felt pampered and the spa package created an all around a wonderful day! Only improvement would be a slightly hotter hot tub (outside the water therapy pool was only warm).”
Claire D.—Nov 19, 2025
Business Info
Mon–Thu: 10:00 AM – 6:00 PM
Amenities
Massage Rooms
Relaxation Area
Steam Room
Hot Tub
Outdoor
Robes Provided
Lockers
Location
Open in Google MapsGuest Insights
Based on 44 reviews
Guests overwhelmingly describe Spa by JW Vancouver as a luxurious, attentive, and scenic wellness escape, with the main cautions being premium pricing and occasional minor facility or booking issues.
What guests love
Highly personalized treatmentsQuiet luxury and restorative calmScenic relaxation spacesWell-appointed facilitiesCelebration-friendly indulgencePremium experience with premium pricing
Best for
CouplesSolo wellness seekersTravelers recovering from jet lagBirthday or wedding groupsPrenatal guestsGuests who want a full spa-day experience
Standout features
- Rooftop outdoor hot tub with city and water views
- Quiet relaxation lounge with tea, snacks, and comfortable recliners
- Fully customized massage service with pressure, music, oils, and temperature adjusted to preference
- Clean, well-equipped changing rooms with showers, steam room, lockers, and hair styling tools
- Complimentary celebratory touches like champagne, sparkling juice, and plated snacks for couples or special occasions
AI-generated insights
Reviews
Google4.2(72)
HB
Hyeley Bellows
GoogleMy sister and I had a 90-minute couples massage at the JW spa, and we had Heavenly time!! Natlie had worked Magic on every inch of my body, and I didn't want it to end. The view from the relaxation room is DREAM, and the overall service was excellent for us. The facility is clean and built with purpose. The treatment room has its own restroom and comes with an amazing view. It is pricey, however, it was well worth it for us.
BW
Brad Weale
GoogleMy second trip to the JW Spa and as per the first visit it was outstanding, the staff are friendly and helpful which makes the visit even more special. I can't say enough about the steam room and other amenities. However the real reason I returned was an RMT (Stefanie Rutigliano) she was outstanding and this was my second experience with her...can't say enough, very intuitive, knowledgeable and just the right amount of pressure. I'll be back! Thanks JW Spa
SG
Sara Garcia Molina
GoogleI had an RMT massage with Hannah and she was amazing. My mom had a massage with Natalie and said it was the best massage she’s ever had. The spa’s amenities are great overall but I don’t find the mandatory 18% gratuity ethical, tipping should be up to the guest to decide based on their experience.
AK
Asap K
GoogleNatalie did a great job , world recommend
Reviews sourced from Google. Ratings and content are provided by Google users.
This is a community listing. Booking is managed directly by the business.